Responsible for development and maintenance of account monitoring tools (or digital self service) for customers.
Supporting the iiNet Toolbox. Including the old Toolbox and the brand new Toolbox 3, across the iiNet Group brands: iiNet, Westnet and Internode.
Responsible for development and maintenance of the Internet Signup application which is also customer facing
Contributing to various projects as completing the requirements outlined by the project officer, which were tasks assigned to me, such as :-
- Samsung Mobiles
- Netcomm Modems
- Data Packs and Call Packs
- Fetch TV HLS (Stop trying to make Fetch happen)
Migrations and branding of new tools
Creating various alarms and dashboards in Splunk to proactively to catch customer impacting faults
Handling faults, bugs, PCI and work requests for the above systems
Developing websites in C# .NET MVC, AngularJS and PERL as frontends to backends
Sending and receiving messages using the TIBCO’s Enterprise Messaging System, to speak to the backend systems
Light database building for caching in MSSQL and MySQL
Light development support for the billing system (Rumba), in order to return the correct values to Toolbox
Reviewing C# and PERL code to ensure that it is efficiently written and won’t impact when the code makes it to production
Trained up and up skilled new members and Associate Programmers in our team
Ran sprints using Scrum as a framework in a Scrum team of 4-5 people to deliver incremental work for the Fetch TV project (Made Fetch happen)
Assisted with promotional items and code within Toolbox and the corporate website (www.iinet.net.au)
On-call duties, responding to calls from the operation centre on critical customer facing faults
Monitored my workflow with tools such as GIT, JIRA and Stash